- ▣ In case of passenger trapped – we provide 24 hrs. 7days services.
Normal response time is within 20-30 minutes after the message is
received. - ▣ Breakdowns – All days 9 AM to 9 PM
- ▣ In case of emergency before 9 AM and after 9 PM – Please contact
customer engineer / Area Manager – anyone. - ▣ Normal breakdowns will be attended on the same day on regular
working days within 2 - 4 hrs. & the same is applicable for Sunday &
Holiday. - ▣ In case of Breakdown due to the requirement of spare parts failure for
fast-moving consumable items, the lift will be recommissioned on the
same day or latest by the next working day. - ▣ In case of Major part failure or repair work, the lift will be
recommissioned depending on the nature of work. - ▣ For Imported Elevators parts – Rectification depends on the
availability of material.